Frequently asked questions

The Kits

A Lollipop kit is a fun monthly kit that’s delivered to you every month.  On the 1st of every month a new theme will go on sale. The contents will vary every month keeping it fresh and exciting for you and full of surprise.  There will be a variety of crafts, pieces for planners, embellishments, cute stationery, a super easy mini DIY kit, handmade goodies, a mystery gift for you and of course a lollipop for you to enjoy whilst opening up your fun kit.  The contents will vary every month.

Our kits are handmade and hand sourced.  The contents and colours may vary.  Each kit is unique in it’s own way which is why we love them so much. They are not mass produced.  We only make a certain amount of kits every month.  A lot of love, care and time goes in to each and every one.

You don’t have to subscribe.  You can also purchase a kit as a one off to try or to send or buy as a gift.  We do have a set amount of kits made up every month though, so when these are gone, they are gone.  The kits are not mass produced. So if you would like to guarantee yourself a kit every month, then a subscription would be your safest option.  By subscribing you can sit back and relax and wait for your kit to arrive.  Subscribers will also receive their kit at a discounted price as a ‘thank you for subscribing’ from us.

Yes you can.  The kits make a perfect gift for a crafty friend.  If you would like to send a kit as a gift, simply add a short message in the ‘note box’ when you check out and we will include a complimentary gift card inside the box.  Please remember to include the person’s name and the correct delivery address.  All our invoices are sent online, so it will not be included within the box. 

No, that’s the beauty of a subscription.  You can sit back and relax and wait for your kit to arrive?
The new subscriptions open on the 17th of every month (the one off kits go on sale on the 1st).  Once they sell out you will be unable to buy or subscribe until the next kit becomes available.
The lollies vary every month. Please contact us via email if you would like a list of the ingredients. 

Shipping

All the kits get shipped on the same day each month.  A lot of the kit content is a surprise.  We don’t want to ruin the surprise by sending the kits out on different days and then people seeing photos of the contents on social media.  We except subscription payments until the 16th of each month (providing there is stock availability) and the kit will be ready to send within a week after this date.  A lot of the kit is handmade and so much time and effort goes in to each kit.  The kits will start to be assembled on the 1st of every month.  We want to add a personalised touch to each kit for you to make them extra special.  When so much is done by hand, we just need a little time to perfect them for you.  We will keep you updated and let you know when your kit is ready for shipping.  We appreciate how exciting it is when you are waiting for your kit.  Please do enjoy our inspirational blog though whilst you wait.  Thank you.

The boxes will be sent with Royal Mail.  UK delivery is free.  The kits are sent in a large letter size box so that it will fit through a standard letter box enabling it to be delivered if you aren’t home.  You will not need to sign for it.
Yes, we have a flat rate charge of £5.50 to send anywhere in the world.
Please contact us within 48 hours so that we can send you a replacement as soon as possible.

Payments

If you are buying a one off kit you will pay for it when you choose to order.  If you subscribe your first payment will be taken when you place your order and from then on, on that day each month.  
No.  There are no additional or hidden fees.  You pay for your ‘one off’ kit or your subscription kit.  There is no additional charge for postage within the UK.  Postage everywhere else is a flat rate of £5.50.

Cancellations & Returns

You can cancel your subscription before your term is up. You can either do this by going in to your account on our site here or in to your paypal account. Your subscription is a rolling subscription so will continue to roll until you are ready to cancel.

We hope that you will love your kit.  So much love and care goes in to each one and they are truly unique.  We understand that certain elements of the kit are a surprise, which is also the beauty of our kits.  In the eventuality that you aren’t happy with the contents please contact us at hello@lollipopbox.com with your reason for your wish to return.  If a return is agreed the kit is to be returned at your own expense within 7 days.  The kit must be in perfect, mint condition with all items sealed in the original packagings and unused.  We recommend that you return the kit using a trackable postal service as we can’t be held responsible if the kits goes missing once it’s been posted. 

If you wish to cancel your subscription, this is no problem, but we are unable to offer a refund on a kit that has been paid for before it’s shipped. The kits are all handmade and personalised to order.